MegaPari Pakistan Support and Customer Service
Get fast, safe help from the support team for assistance, consultation, and problem resolution. Contact options include live chat, phone, email, and approved messaging apps. Service runs 24/7 in English and Urdu. Typical replies: chat under 2 minutes, phone a few minutes, social 5 to 30 minutes, email 1 to 12 hours.
Live Chat Support
Live chat is the quickest way to get an answer. It works best on mobile and desktop when you need help right now.
How to use chat
- On the website: tap the chat bubble at the bottom right, then start a new conversation.
- In the app: open Menu, go to Help Centre, then Chat.
- Available 24/7 in English and Urdu.
Best for
- Login or 2FA problems.
- KYC and account verification questions (CNIC, document upload).
- Deposits or withdrawals in PKR, including JazzCash, Easypaisa, bank transfer.
- Bet settlement or odds display issues.
- Bonus and promotion questions.
What to expect
- First reply in 1 to 2 minutes during most hours.
- Simple issues handled in-session.
- Complex cases may be escalated to the support team by ticket.
Tips for faster help
- Share your User ID, registered email, and phone.
- Describe the steps that led to the issue.
- Attach screenshots or short video if possible.
- Mention payment method, amount, time, and reference ID for transaction issues.
- Keep the chat window open until you get a resolution or ticket number.
Email Support
Email is best for detailed questions, attachments, or when you need a documented trail.
How to email
- Send a message to: [email protected]
- Include your User ID, full name, and registered phone number.
- Add relevant files: CNIC image, bank slip, payment receipt, or error screenshots.
- Use a clear subject line, for example: PK – Deposit pending – 10,000 PKR – UserID 12345.
Best for
- KYC and account review submissions.
- Payment disputes or chargeback questions.
- Responsible gaming requests and account limits.
- Formal complaints or compliance queries.
What to expect
- Auto-acknowledgement within minutes.
- First human reply in 1 to 12 hours, depending on volume.
- Resolution time varies by case complexity and partners.
Tips for faster email replies
- One issue per email. Keep it concise and structured.
- List facts chronologically with exact timestamps in PKT.
- Attach evidence in common formats: JPG, PNG, PDF.
- If you follow up, reply to the same thread to keep history.
Phone Support
Phone support helps when the matter is urgent or you prefer to talk.
How to call
- Log in, open Help Centre, then Call Us to see the current Pakistan helpline number.
- Tap to dial from the app or copy to your phone.
- Availability: helpline number 24 7, English and Urdu.
Best for
- Account access lockouts or urgent KYC holds.
- Time-sensitive payment problems during live events.
- Bet placement or settlement questions that cannot wait.
What to expect
- Typical wait time 1 to 5 minutes during off-peak.
- Most issues assessed on the first call; complex cases get a ticket number for follow-up.
Tips for faster calls
- Keep your User ID, registered phone, and last deposit details ready.
- Confirm your CNIC last 4 digits for verification if asked.
- Call during quieter hours to reduce waiting, such as 09:00 to 12:00 PKT or late night.
- Carrier charges may apply. A free number is not guaranteed in all regions.
- Search “MegaPari helpline number” only inside the website or app to avoid fake lists.
Technical Support
Technical support handles errors related to login, app or website performance, payments, and game support.
How to get technical help
- Start live chat and pick the Technical topic for faster routing.
- Use Report a problem in the app to send logs and device info.
- Email if you need to attach detailed files or longer descriptions.
Common issues handled
- Login failures, 2FA or SMS code not arriving.
- App crashes, slow loading, or bet slip not updating.
- Payment gateway errors or stuck transactions.
- Game not loading, studio disconnections, or RTP display concerns.
- Document upload failures during KYC.
What to expect
- First triage in chat within 15 to 60 minutes depending on queue.
- Email triage in 1 to 6 hours.
- Fix times vary; many cases resolve within 24 to 72 hours, partner-related cases may take longer.
Tips to speed up fixes
- Share exact error text, time in PKT, and your User ID.
- Add screenshots or a short screen recording.
- Include device model, OS version, app build, or browser and version.
- Note your network type, ISP or carrier, and location city.
- For payment issues, add method, amount, reference, and bank slip if any.
VIP and Priority Support
Priority service is available for VIP tiers. It offers faster routing and direct contact options.
Access
- Check your VIP Centre after login to see your current tier and benefits.
- Use the priority chat lane shown in VIP Centre during high-traffic events.
- Reach your VIP manager from the in-account contact card.
Who qualifies and when to use it
- High-tier players based on recent activity and account standing.
- Time-critical issues on matchdays or during live tournaments.
- Account reviews, payment limits, and tailored account settings.
What to expect
- Priority chat connection in under 1 minute during most hours.
- Email replies prioritised, often within 1 hour on event days.
- Direct follow-up by your manager for complex cases.
Tips to maximise VIP support
- Keep your contact preferences updated and verified.
- Share travel plans or large-session schedules in advance when possible.
- Maintain accurate KYC and active payment methods to avoid delays.
Social Media and Messaging Support
Messaging apps are handy on mobile and for quick updates. Use only links shared in the website footer or inside the Help Centre to avoid fake pages.
Platforms
Best for
What to expect
Tips for safe and effective messaging